Frequently Asked Questions
Can I come in without an appointment if I am sick?
Yes, walk-ins are accepted, but it is best to call ahead and make an appointment.
When should I call if my child is sick?
What should I bring to my appointment?
What should I bring as verification of income?
One pay stub, last year’s W-2 form, a letter from your contractor/employer or a letter from a social service agency (such as the office for unemployment).
How do I see a counselor?
If you are an established medical patient, you may request an appointment with a therapist on your own or you may be referred by your medical provider. You or the provider may request a brief visit with a behavioral health provider during your medical visit.
When will I receive my lab or X-ray results?
Does my Provider need to know if I had to go to a hospital?
Can I call to have my prescription refilled?
Our providers strive to prescribe enough medication for the time until your next visit. However, we don’t want you to run out of your daily medications, so call us so we can help with refills or needed appointments.
Why is it important to see one provider?
Patients have better health outcomes when they see the same provider at each visit. This is a good way for us to get to know you and create an individualized plan of care.
Who qualifies for a sliding scale discount?
Bluegrass Community Health Center discounts are based on federal Poverty Guidelines, which consider household income and household size, to decide who is eligible for a sliding scale discount. no one will be denied access to service due to their inability to pay. Clerical staff can help you determine what this means for you. Click here to see our sliding scale policy and sliding fee application.